Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery Timeframes
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx |
| Free Shipping | Free on orders over $50 | 15-25 business days after shipment | EMS |
Returns & Exchanges
At Snow Peak Shop, we stand behind the quality of our premium outdoor gear with the same commitment to excellence that defines every product we craft. If your purchase doesn’t meet your expectations for adventure, our straightforward returns process ensures resolution with minimal disruption to your outdoor pursuits.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of your receipt of items. All returned products must be in original condition: unused, unwashed, with all tags attached, and in original packaging.
Return Process
Contact our customer service team at [email protected] within the 15-day return window. Use the template below to ensure we have all necessary information.
Securely package your items including all original packaging, tags, and documentation. We recommend using a trackable shipping service.
Send your return to:
Snow Peak Shop Returns
255 James Avenue
Wichita, US 67202
Once received, we’ll inspect your items and process your refund within 3-5 business days. You’ll receive email confirmation when complete.
Return Request Template
Email to: [email protected]
Dear Snow Peak Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return: [Product Names and Quantities]
Reason for Return: [Please specify reason]
Preferred Resolution: [Refund/Exchange for (specific product)]
Please provide return instructions at your earliest convenience.
Thank you,
[Your Full Name]
Refund Timeline & Method
Refunds are processed to your original payment method within 3-5 business days after we receive and inspect your return. The timing for the refund to appear in your account depends on your financial institution:
| Payment Method | Refund Processing Time |
|---|---|
| Credit Cards (Visa, MasterCard, JCB) | 5-10 business days |
| PayPal | 3-5 business days |
Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Exchange Process
For exchanges, follow the same return process and specify your desired replacement item in your return request. We’ll ship your exchange item once the return is received and approved. If the exchange item differs in price, we’ll process a partial refund or charge the difference accordingly.
Non-Returnable Items
To ensure the safety and quality standards synonymous with the Snow Peak brand, the following items cannot be returned for hygiene and safety reasons:
- Drinkware (for hygiene considerations)
- Camp Cooking equipment showing signs of use
- Cookware with evidence of heating or cooking
- Opened or used Cases & Containers
- All Last Chance clearance items (final sale)
These exceptions reflect our commitment to providing gear that meets the uncompromising standards our community expects for their outdoor adventures.
International Returns
For customers outside the United States, return shipping costs and any applicable customs duties are the responsibility of the customer. Please contact us before initiating an international return for specific instructions.
Need Assistance?
Our customer service team embodies the same reliability as our premium outdoor equipment. Contact us at [email protected] and expect a response within 2-3 business days.
This policy was designed with the same attention to detail that goes into crafting our Camp Kitchen systems and Outdoor Apparel – ensuring your satisfaction both on and off the trail.