Privacy Policy

At Snow Peak Shop, we approach your privacy with the same dedication to excellence and security that defines our premium outdoor gear. Just as our Camp Kitchen systems and Outdoor Apparel are crafted for reliability in the most demanding environments, we’ve designed our privacy practices to protect your personal information with uncompromising standards.

Information We Collect

To provide you with exceptional service and enhance your shopping experience, we collect several types of information:

Personal Information You Provide

• Contact Details: Name, email address, shipping address, and phone number
• Payment Information: Credit card details processed securely through PCI DSS compliant gateways
• Account Information: Username, password, and preferences for registered users
• Order History: Records of purchases, returns, and customer service interactions

Automatically Collected Information

• Device Information: IP address, browser type, operating system, and device characteristics
• Usage Data: Pages visited, products viewed, time spent on site, and referral sources
• Location Information: General geographic location for currency and shipping calculations

How We Use Your Information

We employ your information with the same precision and purpose that goes into designing our premium outdoor equipment:

• Order Fulfillment: Processing payments, arranging shipping, and providing order updates
• Customer Service: Responding to inquiries about our products and resolving issues
• Personalization: Recommending products that match your adventure preferences
• Security: Protecting against fraud and unauthorized transactions
• Improvements: Enhancing our website functionality and product offerings
• Communication: Sending order confirmations, shipping notifications, and occasional updates about new gear (with your consent)

Data Sharing and Disclosure

We treat your data with the same discretion you’d expect from a premium outdoor brand. We share information only when necessary:

• Service Providers: Trusted partners who assist with payment processing, shipping, and website operations under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental regulations
• Business Transfers: In connection with a merger, acquisition, or sale of assets with appropriate privacy safeguards
• Security Partners: Fraud detection services that help protect your financial information

We never sell your personal information to third parties for marketing purposes.

International Data Transfers

As a global retailer serving adventurers worldwide (excluding Asia and select remote regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws and maintain the same security standards globally.

Data Storage and Security

We protect your data with the same reliability built into our premium outdoor gear:

• Encryption: Industry-standard SSL encryption for all data transmissions
• Secure Storage: Protected servers with limited access controls
• Payment Security: PCI DSS compliant payment processors – we never store complete credit card information on our servers
• Regular Audits: Continuous monitoring and security assessments
• Data Retention: We retain personal information only as long as necessary for business purposes or as required by law

Your Rights and Choices

You have control over your personal information, consistent with global privacy regulations:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format
• Restriction: Limit how we use your personal information in certain circumstances

To exercise these rights, contact us at [email protected].

Cookies and Tracking Technologies

Like the precision instruments in our Camp Cooking collection, we use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality and secure checkout
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and settings
• Targeting Cookies: Used to display relevant advertising (with your consent)

You can control cookie preferences through your browser settings. Note that disabling essential cookies may affect site functionality.

Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or directly to registered users. The “Last Updated” date at the top indicates when revisions were made.

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